Terms & Conditions

Terms & Conditions

These are our Terms and conditions. You should read them carefully, as they apply to your use of this website and any order you may make. We will request you to accept these Terms and Conditions during the registration and order process.
You will be bound by the details of the Terms and Conditions and the website information which was in place at the time of use of the website or when you placed your order.

Your access to and use of the Amber Therapy website is subject exclusively to these Terms & Conditions. You are not permitted to use this website for any purpose that is unlawful or prohibited by these Terms & Conditions. By using this website you agree that you are fully accepting the terms, conditions and disclaimers contained in this notice and terms outlined in other areas of this site. If you do not accept these Terms & Conditions you must immediately stop using this website.

Amber Therapy reserves the right change these Terms & Conditions at any time, and your continued use of the website following any changes shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine if the Terms and Conditions have been changed. If you do not agree to the changes you should not continue to use the website.

We will not be held liable for any loss of goodwill, any economic losses or any special or indirect losses suffered or incurred by that party arising out of or in connection with the Terms and Conditions. You agree to indemnify and hold Amber Therapy and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Amber Therapy arising out of any breach by you of these Terms & Conditions or other liabilities arising out of your use of this website.

Nothing in these Terms & Conditions shall be construed so as to exclude or limit the liability of Amber Therapy for death or personal injury as a result of the negligence of Amber Therapy or that of its employees or agents. If any of these Terms & Conditions should be determined to be invalid, illegal or unenforceable to any extent for any reason by any court of competent jurisdiction then such Term or Condition shall be severed from the remaining terms and the remaining Terms & Conditions shall survive and remain in full force and effect and continue to be binding and enforceable to the fullest extent permitted by law.

If you do not comply with these conditions of sale and we take no action in respect of that non-compliance, our right to take action in the same or a similar situation in the future will not be affected.

Use of this website:

The website is provided on an as is and as available basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, Amber Therapy will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the website.
Amber Therapy makes no warranty that the functionality of the website will be uninterrupted. We reserve the right, from time to time, to restrict access to the website to allow essential maintenance or upload new services and/or improvements although we ensure that any interruptions are kept to a minimum.

We make no warranty that this website will be error free or that defects will be corrected. The user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on the website. To the extent permitted by applicable law, Amber Therapy disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We make no warranty that the website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. We shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

The opinions expressed on this website are purely those of the website content providers and nothing on the Amber Therapy website should be taken to constitute advice. Nothing that is written on this site should be relied upon in making, or refraining from making, any decision.

Amber Therapy reserves the right to change or remove (temporarily or permanently) the website or any part of it, including services or policies, without notice and at our discretion and you confirm that Amber Therapy shall not be liable to you for any such change or removal.

You must not use the website in any way which will cause or is likely to cause the website to be impaired, damaged or interrupted in any way. Amber Therapy reserves the right to refuse access to the website.

Links to third party websites:

Amber Therapy' website may include links to third party websites that are controlled and maintained by others. We do not monitor these other websites and we have no control over their content, privacy policies or services. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites and that we do not accept any liability from your use of these other websites.


All copyright, trademarks and all other intellectual property rights in the website and its content (including without limitation the website design, text, graphics, images, product photos and all software and source codes connected with the website) are owned by or licensed to Amber Therapy or otherwise used by Amber Therapy as permitted by law. In accessing the website you agree that you will access the content solely for your personal, non-commercial use. You may not link or frame the website or any part of it without our express permission. None of the content may be downloaded, copied, reproduced, published, transmitted, stored, sold or distributed without the prior written consent of Amber Therapy Ltd. This excludes the downloading, copying and/or printing of pages of the website for personal, non-commercial use only.

Registration and account details:

When you register with us you must guarantee that all of the information which you provide is true, accurate and up to date. You must not impersonate any other person or entity or use a false name or a name which you do not have authority to use.
If any of the information provided subsequently changes you must inform us immediately. You are wholly responsible for the confidentiality and maintenance of your password and personal account details and any activities that occur under your account. It is important that you keep your personal details and password confidential and secure. If you have any reason to suspect that your password has become known to someone else, has been or is likely to be used without your authorisation you should contact us immediately.

Amber Therapy Ltd. shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your account details or password.

Our products:

Our products are sold subject to their product description and any supporting information such as size, colour and estimated delivery dates. We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.
We do make every effort to ensure all of the product information is correct at the time when we upload the product information to the website. However, the information may not be completely accurate at the time that you place an order. When placing an order you must confirm the details of the product before purchasing.

We take all reasonable care to portray our products accurately but pictures are for reference only. Please be aware that the reproduction of colours is dependent on the settings and calibration of your computer monitor or device's screen and they will vary from device to device and from screen to screen. We therefore cannot guarantee that the colours shown will accurately represent the colour of the goods you receive. If you purchase the same goods at different times or in more than one order, we cannot guarantee that the goods we supply will come from the same batch and be an exact colour match with each other.

All products are subject to availability. We will inform you by email as soon as possible if goods you have ordered are not available. If for any reason beyond our control we are unable to supply any products then you will be offered a full refund or, if available and acceptable to you, substitute items of equivalent price.

All our products comply with appropriate safety and consumer regulations. If a product is recalled for any reason, you will be contacted by email.


Prices are as set out on this website. It may, from time to time, be necessary to change prices either up or down. We reserve the right to alter prices at any time without prior notice. Any price changes will be confirmed to you when you make an order.
The price for the goods (including, where applicable, any delivery charges) is as set out in the order confirmation. However, extra delivery charges may apply – see ‘EXTRA DELIVERY CHARGES’ clause below.
You must pay in full for the goods (including any applicable delivery charges) at the time of placing your order. Ownership in the goods we supply to you will not pass until we have received all sums due and payable by you for or in connection with the goods, including (where applicable) delivery charges.

Placing an order:

When you place an order to purchase a product your order represents an offer to us to purchase a product. A contract is only formed when you receive a copy of your email order confirmation. Any products on the same order which we have not confirmed as accepted in your order confirmation do not form part of the contract.

Amber Therapy reserves the right to cancel orders, at no cost to you.

Changes to orders:

Once you have received confirmation of your order, changes to your order, including the arrangements for delivery or collection, can only be made by contacting us via email or phone. Changes made to your order after the original confirmation may change the delivery date of your order. We will give you an indication of a new estimated delivery date once we have confirmed the changes to your order.

Returns & Exchanges:

Every product we stock has to meet the highest standards and are rigorously checked before they are sent out. But if, for any reason, you need to return a product, we'll ensure the whole process is as simple and speedy as possible.

Change of Mind returns:

We do not accept goods back if you change your mind.

Faulty/Damaged Goods return:

If you have received a faulty or damaged item please contact our customer service for assistance. Some items cannot be refunded due to health and safety regulations, to see if your product falls under this category please contact us.

Once your item has been approved for a refund/exchange/return, all returned items must be packaged appropriately, include a brief explanatory note with your name, order Number and the reason for the return and sent to:

Amber Therapy Shop 2/56 Bourbong St Bundaberg Queensland 4670 Australia

We strongly advise that all returns are sent via a method of recorded delivery in order to ensure safe receipt. We cannot be held responsible for any undelivered items. Your return will be processed within 14 days of receipt, where our admin will contact you directly regarding the issue of either a refund or credit note.

Please allow an additional 3-5 working days (if refund is to be deposited) for the refund to appear in your account.

Delivery Information:

Please note that the estimated delivery times are only estimates and cannot be guaranteed.

Delivery is available within Australia and internationally.

If you request delivery to a PO Box, it is your responsibility to ensure that your PO Box provider is happy to receive items of this nature to your PO Box.

Extra Delivery Charges:

If your order is returned to us as a result of incorrect provision of address by you when you checkout, your goods can be delivered to you at your correct address however an additional delivery fee will apply. This fee is equivalent to the original delivery fee and is payable by you. You will be contacted via email if this issue arises.

Delays in Delivery:

Occasionally the delivery of your goods may be delayed by circumstances outside our control. If for any reason we are unable to deliver the goods or to have them ready for collection within the original approximate timeframe then we will notify you of the delay and new timeframe as soon as possible. If you cannot wait for the goods, you must notify us of cancellation via email. Amber Therapy cannot accept any liability for any losses you incur (including loss of earnings) or for compensation for perceived inconvenience that may be suffered due to any delay.

In Store Collection/Pick Up

We do offer collection/pickup from our store as an option at checkout. You must be located in Bundaberg or willing to travel to the store to collect your item. You item whilst in stock online may take a few days to arrive at our store for processing, please call the store to ensure that yout item is ready for collection prior to arrival. Our store address is Amber Therapy, 2/56 Bourbong Street, Bundaberg, QLD, 4670.

Liability disclaimer:

Amber Therapy’ total liability for any claim howsoever shall not exceed the price of the goods supplied by Amber Therapy to the customer. We shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon us by statute. We cannot accept any liability for a failure to comply with instructions specifically stated on this website.
We will not be responsible for any delay in complying or failure to comply with our obligations under these conditions of sale if that delay or failure is due to any circumstances outside our reasonable control including without limitation fire, flood, acts of terrorism or where we are let down by a supplier.

These conditions of sale are in addition to, and do not affect, your statutory rights as a consumer. They are the only terms and conditions that are applicable to your order. You may not transfer your rights under the contract between us to any third party without our prior written consent.

Promotion Terms and Conditions:

Some of our promotions may only be available to certain customers in certain areas. All orders are subject to acceptance under Amber Therapy's full terms and conditions. Offer is valid on full price items only. Products are subject to availability and lead-times.
Single transactions and one promotional offer per customer only. We reserve the right to reject any promotional application. There is no cash alternative in whole or part. Not to be used in conjunction with any other offer.


These Terms and Conditions this website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with Australian Law and you hereby submit to the exclusive jurisdiction of the courts of Australia.

Legal identity:

Amber Therapy – (Cassandra Leigh Craig)

The site is owned and operated by Amber Therapy – (Cassandra Leigh Craig), registered in Australia, ABN: 815 468 549 86.

For any further information please email: info@ambertherapy.com.au

Safety Information and Disclaimer

WARNING: Even though Baltic amber is natural and non-toxic, Beads are to be worn and not chewed. Please use under strict supervision and remove while your infant is sleeping or unattended. Please keep out of reach of children when not being worn.

Safety Information

• This material is provided for information and educational purposes only and is not a substitute for medical treatment or diagnosis. Please see a health care professional for any medical issues.
• Products are designed for wearing not chewing! Whilst Baltic Amber is a natural and non-toxic resin, we recommend infants do not chew on the beads.
• The beads should be worn under strict supervision and not when your child is sleeping or unattended.
• All of the Amber Therapy range is knotted between each bead, meaning that if a necklace or bracelet was to break under force, only one bead would come off. The twist clasp is made from plastic, not metal.


There have never been any known reported incidents resulting in harm to infants or children from wearing amber necklaces, or teething bracelets. However, please follow all warnings and care instructions and supervise your infant/child when using our products.

Each necklace and bracelet is threaded on cotton cord, individually knotted between each bead and is secured with a plastic screw clasp for safety.

We (Amber Therapy) assume no responsibility if any harm should come to the child due to misuse of the product or products. The use of Baltic Amber products is at your own risk. Amber Therapy or any other parties involved in creating, producing, manufacturing or distributing, shall not be liable for any direct or indirect, consequential, incidental, special, punitive or otherwise damages arising out of access or use of these products.

Privacy Policy

This privacy policy sets out how Amber Therapy uses and protects any information that you give Amber Therapy when you use this website.
Amber Therapy is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Amber Therapy may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 5.2.17

What we collect:

We may collect the following information:
• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• We may use the information to customise the website according to your interests.
• We will never sell your information.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites:

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information:

You may choose to restrict the collection or use of your personal information in the following ways:
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@ambertherapy.com.au

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us – info@ambertherapy.com.au

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Distributor - additional terms & conditions.

Enquiries into Distributing Amber Therapy products

Amber Therapy is a family business. We welcome your emails and enquiries in regards to distributing our hand made products in your store.

Why distribute Amber Therapy products?

* We are the proud owners of a trademark for our natural tick & flea collars - here in Australia, which means that other businesses selling amber tick & flea collars may be infringing on our trademark.

* We hand make our products here in Australia, giving that “personal touch” to each collar we make. Best of all, they are light weight, natural & Non Toxic! Attention to detail and customer service a high priority of ours.

* Our Amber Therapy Natural Tick & Flea Adjustable Pet CollarsTM are very popular, and we have received many enquiries both locally and internationally!

* They are perfect for your customers who prefer a “natural alternative” for their pets.

* Our collars come in a range of 10 sizes. We can make them at any size you like - with a 5cm adjustable chain, and a water / abrasion resistant line for strength.

* We can supply collars for you complete with packaging and care cards for 35% off RRP.

Please note:

* Our collars can be made from 15cm in length up to 65cm in length including chain and clasp.

* We have “Toffee” & “Multi” Amber (For collars 15cm up to 60cm in length), and we are slowly introducing a “Semi Precious” range – which consists of Amber & pink Rose Quartz, and Amber with purple Amethyst. Eventually, we will have natural Jaspers and agates available as well.

* We require a minimum of 10 collars per order.

* Postage will depend on the weight of your order. You may choose to increase the cost of the collars slightly to cover this expense.

* All prices include packaging with care card, brochure etc, so all details are there for your customers to read, helping them understand the science behind the benefits of natural Amber.

* We would require at around 1 weeks’ notice, as we require this time to make them for you – though we work hard to have orders made and ready for post in 3 days.

For Distributor enquiries - please send us an email.

We are currently open for enquiries for distributors in the states of Western Australia, Northern Territory, & New South Wales.

If we approve you to be a distributor of our collars, we will provide you with a unique code to use upon checkout here on the website, which will then give you the discount for your order.

Distributors of our Collars agree to abide by the following terms & conditions.

* All orders are to be placed on the website and paid for before they leave our workshop. Postage will be calculated upon checkout - as will your discounted distributor price upon putting in your distributor code.

* In some circumstances we will need up to a week to make your order, but we will communicate with you during this time.

* Amber Therapy Pet collars are to be sold as packaged by Amber therapy - complete with their engraved tag and care card. They are not to be removed from the packaging and sold loose under any circumstance.

This is due to our legal responsibilities we have as trademark ownership.

* Please use our images and information when advertising, as the images are of high quality and the information will be informative and to the best of our knowledge for your customers. If you have customer questions, please contact us so we can assist you.

* You may advertise on Facebook as a distributor of our products, but please do not sell them on Ebay.

* Amber Therapy reserves the right to choose who will distribute our collars. If we choose to engage one business / individual per area, suburb or state, a contract will be written for both parties to adhere to. This contract will then give exclusive rights to you for an agreed location & time.